A four-tier categorization scheme in used to categorize and/or classify. The acronym stands for subject, type , element , and module . #Reporting #ITSM #Metrics #IncidentManagement #Practices #Analytics #Methodology #TechnicalSupport
An iterative, incremental framework for project management often seen in agile software development, a type of software engineering. Although the Scrum approach was originally suggested for managing product development projects, its use has focused on the management of software development...
Agile software development is a group of software development methodologies based on iterative and incremental development, where requirements and solutions evolve through collaboration between self-organizing, cross-functional teams. Agile methodologies have spread into other disciplines, such...
The process of creating or altering software systems and the models and methodologies that people use to develop these systems. #Framework #Methodology #ReleaseManagement #ConfigurationManagement
The process of monitoring and updating the status of an incident or service request continuously, from the time it is received to time it is closed, and using this information to identify trends in the location and nature of the problems. #Methodology #SupportModels #SupportOperations
The techniques and questions used to solve problems. Problem solving and troubleshooting has an extensive set of methodologies that can be used to gather information about a problem and solve it quickly. #TechnicalSupport #Practices #Methodology #SupportOperations #CustomerService
A project management methodology developed and used extensively by the UK government and widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practices in project management. See also Project Management . PRINCE2®is a...
A not-for-profit membership association for the project management profession that advances the project management profession through globally recognized standards and certifications, collaborative communities, an extensive research program, and professional development opportunities. ...
The representation of a physical system by a set of mathematical relationships that predict the system’s response to various alternative inputs. #Reporting #Methodology #Analytics #SupportModels
Combines the speed and impact of Lean methodology with the quality and variation control of Six Sigma . #ProcessImprovement #Methodology #BusinessValue #Lean #SixSigma