ITIL, previously known as IT Infrastructure Library®, is widely used as guidance for IT service management. ITIL and IT Infrastructure Library are registered trade marks of AXELOS, Limited. #ServiceTransition #ServiceSupport #ServiceDelivery #Processes #ITIL #ServiceStrategy ...
The analysis of changes in a given item of information over a period of time. #MultichannelSupport #ProcessManagement #Metrics #SupportOperations #WorkforceManagement #ServiceQuality #Staffing #RootCauseAnalysis #ProblemManagement
Availability management is responsible for ensuring that all ITinfrastructure , processes, tools, roles, etc. are appropriate for the agreed-upon service level targets for availability. #ProcessManagement #ITIL #Processes #ITSM #ProblemManagement
The ISO specification and code of practice for it service management; ISO/IEC 20000 is aligned with ITIL best practices and supersedes BS 15000. #ITIL #BestPractice #ProcessManagement #ITSM
A set of related activities designed to accomplish a specific objective that creates value for the customer or stakeholder by transforming inputs into outputs. #ProcessImprovement #ITIL #Processes #ProcessManagement #ITSM #BusinessValue
Core IT service management processes that have both a strategic and tactical focus. In ITIL ® , these are service level management , capacity management , IT service continuity management , availability management , and financial management for IT services. #ServiceDelivery #ITIL ...
The process responsible for ensuring that the capacity of IT services and the IT infrastructure is able to deliver on agreed-upon service level targets in a cost effective and timely manner. Capacity management considers all of the resources required to deliver the IT service and plans for short...
The plans, procedures, and contingencies that enable your company or support organization to set up, reconfigure, and continue to work after a disaster or during a work disruption, such as a power outage. #ITSM #BestPractice #Infrastructure #CapacityManagement #BusinessContinuity ...
The method used to achieve business process re-engineering; the examination and reconstruction of processes. #Processes #ProcessManagement #OrganizationalChangeManagement #ITIL #BusinessAlignment #ITSM #ContinualServiceImprovement #ProcessImprovement
Management’s formally documented expectations and intentions. Policies are used to direct decisions and to ensure the consistent and appropriate development and implementation of processes, standards, roles, activities, IT infrastructures, etc. They are part of a plan of action that guides...