A hierarchy built for managing access to particular solutions or knowledge articles, popular with case management systems in the service desk and call center space. An alternative method to keyword searches for categorizing knowledge articles/solutions. Based on a three- or four-tier...
(1) The tracking and optimization of IT equipment and related products; the implementation of a set of operating and accounting procedures intended to maximize the return on investment (ROI) of the equipment assets of an organization, especially capital assets. (2) According to ITIL, asset...
ITIL, previously known as IT Infrastructure Library®, is widely used as guidance for IT service management. ITIL and IT Infrastructure Library are registered trade marks of AXELOS, Limited. #ServiceTransition #ServiceSupport #ServiceDelivery #Processes #ITIL #ServiceStrategy ...
Any action resulting in a new status or value in baseline or configuration data. #ConfigurationManagement #ChangeManagement #ITSM #Practices #AssetManagement #Processes #ITIL #BestPractice
Availability management is responsible for ensuring that all ITinfrastructure , processes, tools, roles, etc. are appropriate for the agreed-upon service level targets for availability. #ProcessManagement #ITIL #Processes #ITSM #ProblemManagement
The process responsible for managing the lifecycle of all problems . Problem management proactively prevents incidents from happening and minimizes the impact of incidents that cannot be prevented. #ServiceLevel #ITSM #IncidentManagement #ITIL #ProblemManagement ...
The international organization that develops standards and is best known for developing OSI, the Open Systems Interconnection reference model. Also known as the International Organization for Standardization, it is a non-governmental organization based in Geneva, Switzerland, with 162 national...
Securing all of the software configuration items and ensuring that only tested and correct versions of authorized software are made available to production. See Definitive Software Library , Direct Software Library , Automatic Software Distribution and Electronic Software Distribution . ...
The process that brings all components of the IT infrastructure and the related documentation under control to support the other service management processes and provide, at reasonable costs, qualitative services in the context of continuously changing user demands. #ServiceSupport ...
(1) The process responsible for controlling the lifecycle of all changes. The primary objective of change management is to enable beneficial change with minimum disruption to IT services. A defined change management process minimizes interference and irregularity in customer service levels...
2 Comments - no search term matches found in comments.