KTLO is an acronym used for "keeping the lights on" or time spent just to keep operations running in the status quo; not making progress. #Analytics #ServiceSupport #IncidentManagement
ITIL, previously known as IT Infrastructure Library®, is widely used as guidance for IT service management. ITIL and IT Infrastructure Library are registered trade marks of AXELOS, Limited. #ServiceTransition #ServiceSupport #ServiceDelivery #Processes #ITIL #ServiceStrategy ...
(1) The underlying cause of one or more incidents whose root cause is usually not known. (2) The words “problem” and “call” or "issue" are often used informally as all-encompassing terms for customer requests received from various communication channels. #ProblemManagement #ITIL #ITSM ...
A notation created in the case management system or software that records the customer’s problem or service request. Each case is typically assigned a number; cases may be created from phone calls, email, chat, autologging , fax, social media, text message, mobile app, walk-up (in person), or...
The process responsible for managing risks that could seriously affect IT services . ITSCM ensures that the IT service provider can always provide the minimum agreed-upon service levels, by reducing the risk to an acceptable level and planning for the recovery of IT services. ITSCM should be...
The process responsible for managing the lifecycle of all problems . Problem management proactively prevents incidents from happening and minimizes the impact of incidents that cannot be prevented. #ServiceLevel #ITSM #IncidentManagement #ITIL #ProblemManagement ...
Used to describe IT systems and solutions built or used inside organizations without formal approval or IT support. #SWOTAnalysis #SupportModels #Infrastructure #ServiceSupport #BusinessAlignment #InternetofThings #Technology #AssetManagement
1 Comment - no search term matches found in comments.
The process that brings all components of the IT infrastructure and the related documentation under control to support the other service management processes and provide, at reasonable costs, qualitative services in the context of continuously changing user demands. #ServiceSupport ...
The process responsible for managing the lifecycle of all incidents . Incident management ensures that normal service operation is restored as quickly as possible and the business impact is minimized. #Processes #IncidentManagement #ServiceSupport #ITSM #ITIL #SupportOperations ...
Core IT service management processes that have an operational focus, including incident management , problem management , configuration management , change management , and release management. Service support also includes the service desk . #ChangeManagement #IncidentManagement ...