A methodology for managing continuous improvement by using a quality management system. TQM establishes a culture involving all people in the organization in a process of continuous monitoring and improvement. #ConfigurationManagement #SixSigma #QualityAssurance #ContinualServiceImprovement
A manual that includes everything support center analysts need to know to perform their jobs. Incorporated in the manual are the policies , procedures , call escalation charts, contact lists, supported environments, and service level agreements . #MaturityModels #BusinessContinuityPlan...
Combines the speed and impact of Lean methodology with the quality and variation control of Six Sigma . #ProcessImprovement #Methodology #BusinessValue #Lean #SixSigma
Six Sigma seeks to improve the quality of process outputs by identifying and removing the causes of defects (errors) and minimizing variability in manufacturing and business processes. Levels of credentials in Six Sigma, such as Green Belt and Black Belt, are borrowed from martial arts. See ...