A tool used to determine the number of support personnel required to deliver on SLA commitments. #Sourcing #SupportOperations #Scheduling #SupportModels #Staffing #People
Methods of determining the most efficient allocation of personnel to meet the support center’s staffing requirements. It includes determining staffing levels, determining analyst availability, enlisting additional resources (both external and internal), and scheduling staff to meet SLA's . ...
The process of determining staffing needs and identifying the resources that will be utilized to fulfill those needs. #Sourcing #WorkforceManagement #SupportModels #Staffing
Identifying the proper balance of outsourcing and other sourcing options to ensure financial and operational effectiveness. #SupportOperations #WorkforceManagement #Sourcing #Staffing
The increasingly common practice, with or without a company or organizational policy, that allows or encourages staff to use personal computers, smartphones, tablets, or other devices in the work environment. Employees are sometimes offered a stipend or allowance toward the purchase of equipment...