Search

1 to 3 of 3
Sort by

Glossary
RACI

Responsible, Accountable, Consulted, Informed. Most often used in a table or matrix showing which persons or roles are in each category: Who is responsible, who is accountable, who is consulted, and who is informed. #OrganizationalChangeManagement #ProcessImprovement #BusinessAlignment ...


Glossary
Desktop Support Team Lead (DSTL)

An advanced desktop support technician (DST) who, in addition to DST responsibilities, provides train­ing, mentoring, and/or coaching for a team of DSTs, but does not have direct staff management responsibili­ties. May have oversight responsibility for processes, project management tasks, and/or...


Glossary
Baldrige Award

An award named after the late Secretary of Commerce Malcolm Baldrige, the official title is the Malcolm Baldrige National Quality Award . The purpose of the award is to encourage organizations to examine their current state of quality and become more involved in the movement toward continuous...