Also called text chat , live chat or web chat , a support channel through which customers are connected to analysts in real time and can use instant messages to communicate. #Technology #MultichannelSupport #Chat #SupportChannels
Acronym for IT operations management, which covers performance, capacity, and availability of IT infrastructure . #ITSM #Infrastructure #Technology #TechnicalSupport
The protocols that govern the exchange of sequential data. TCP/IP was designed by the US Department of Defense to link dissimilar computers across many kinds of networks. It has since become a common standard for commercial equipment and applications. #Technology
See NOC #SupportOperations #Infrastructure #Technology
A series of telephone lines organized in such a way that if the first line is busy, the next line is hunted and so on until a free line is found. For example, Line 1 (555-1000) is first in the hunt group, Line 2 (555-1001) is second, Line 3 (555-1002) is third, and so on. #CustomerService ...
A collection of telephone trunks associated with a single peripheral and usually used for a common purpose. #SupportChannels #Technology #SupportOperations
A simple system that distributes calls to a group of analysts and provides some reports. A UCD is not as sophisticated as an ACD , and UCDs usually use simple hunt groups for call distribution. #Technology #SupportOperations #SupportChannels #MultichannelSupport
A telephone circuit linking two switching systems. Also called a line, exchange line, or circuit. #Technology #SupportChannels #SupportOperations
The number of functioning telephone trunks in the trunk group . #Technology #SupportChannels #SupportOperations
See Unified Communications #SupportChannels #MultichannelSupport #Technology