My Profile

Tony North

President, Seattle HDI Chapter,
Seattle HDI Chapter

Contact Details

Seattle HDI Chapter
Greater Seattle, WA

Bio

Tony North is a Call Center/Tech Support Leader, Professional Trainer, Diversity and IT Speaker, as well as, an MC hosting many Events and Conferences. He also serves as the President and CFO for the Seattle HDI Chapter, a non-profit business serving the Greater Seattle Technical Community. He helped to restart the Chapter two years ago but prior to that spent six years as the VP of Programs. In the private sector, Tony helps clients adopt (cloud) technology and improve management operations while increasing revenue in retention or additional services. He is known for being a trusted adviser who is always looking to streamline processes and improve efficiency.

Tony started learning about technology while in the United States Marine Corp, after which became the first PC Software Trainer at SAFECO Insurance Home Office. This experience helped Tony land technical deployment roles where he provided over 125 implementations for Call Center/Help Desk and HR Software Companies; HEAT by iVanti, Magic Solutions by BMC, HROffice by Ascentis, and SumTotal Learning & Talent Management by SumTotal Systems. During this time, he traveled to 26 states and 21 countries. Tony helped develop processes, improve staffing or shift models, and trained executives, managers and their teams on the best practices for Help Desk (Internal), Technical Support (External) and Human Resource (Learn, Talent, Benefits & Payroll) operations.

Tony earned his Bachelor of Science degree in Business Operations and Supervision from the University of Phoenix, and was awarded a Life Time Member of the National Society of Collegiate Scholars.  Now living in Bothell with his wonderful wife and three children, Tony helps youth in his community as a Speaker promoting volunteering for the Northshore YMCA Board, as a YMCA Head Basketball Coach for the last 8 years, while also serving time on various Boards like the NorthCreek Youth Football. Also, Tony loves to play chess and has competed in several U.S. Open Chess Tournaments with his dad.
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As a speaker on relevant topics, Tony has been able to help educate audiences for over 20 years.  You can see him in action at one of the venues below, or send him a personal email if you would like more information. 

Volunteer Events
MC & Speaker- for QuartersForKids.com
Helping Homeless Children - Diversity Challenges & Fear          

Management Conferences 
MC & Host for the HDI Leadership Summit - 2019

MC & Host for IT Summit Seattle - 2019

Master of Ceremonies for BMC Service Mgmt Conf - 2018 

User Group Host for Customers 
- 2015

------- 2019---------

Industry Events
April 3rd, 2019
Speaking - NorthShore YMCA
TOPIC:  Importance of Volunteering 

April 24th, 2019 - IT Summit Seattle
Speaking & Master of Ceremonies 
TOPIC : Embracing 2019 New Technology

May 14th, 2019 - Mind the Gap (CCS of King County)
TOPIC: IT Job Searching/Diversity/Certification Importance

May 29th, 2019 - IT Summit Los Angeles, CA
Speaking & Master of Ceremonies 
TOPIC : Embracing 2019 New Technology

May 31st, 2019 - HDI Leadership Summit, Colorado Springs, CO
Speaking & Master of Ceremonies
TOPIC : Benefits of Volunteering

July 18th, 2019 - Career & Internship Expo - Rainier Scholars, Seattle, WA
Speaking
TOPIC: Diversity Career Development

August 3rd, 2019
Bridging The Gap (Groups Against Poverty) - QuartersForKids.com
Master of Ceremonies & Event Facilitator

Nov 13th, 2019 - IT Summit Portland, OR
Speaking & Master of Ceremonies 
TOPIC : Embracing 2019 New Technology

------- 2018---------
October 9th, 2018
Podcast with Astound:  What is ITSM & How has ITSM Evolved
Astound Service Management: Reimaged
Time: 11:00a Pacific Time
 
October 16th, 2018 
IT Summit Seattle in Bellevue Hilton
Speaking & Master of Ceremonies 
TOPIC : Embracing New Technology

October 29th, 2018
Service Mgmt & Automation User Conf Las Vegas
Speaking & Master of Ceremonies 
TOPIC : (1) Embracing New Technology
              (2) The New Customer Service: Expand your Mind,
                                             Change your Customers World

December 6th, 2018
Interface Seattle at Meydenbauer Center in Bellevue
Speaking TOPIC: Embracing New Technology