My Profile

Tony North

President, Seattle HDI Chapter,
Seattle HDI Chapter

Contact Details

Seattle HDI Chapter
Greater Seattle, WA


Tony North is a Call Center Expert and is currently President and CFO of the Seattle HDI (Help Desk Institute) Chapter, a non-profit business serving the Greater Seattle Technical Community. He helped to restart the Chapter two years ago but prior to that spent six years as the VP of Programs. In the private sector, Tony helps clients adopt (cloud) technology and improve management operations while increasing revenue in retention or additional services. He is known for being a trusted adviser who is always looking to streamline processes and improve efficiency.

Tony started learning about technology while in the United States Marine Corp, after which became the first PC Software Trainer at SAFECO Insurance Home Office. This experience helped Tony land technical deployment roles where he provided over 125 implementations for Call Center/Help Desk and HR Software Companies; HEAT by iVanti, Magic Solutions by BMC, HROffice by Ascentis, and SumTotal Learning & Talent Management by SumTotal Systems. During this time, he traveled to 26 states and 21 countries. Tony helped develop processes, improve staffing or shift models, and trained executives, managers and their teams on the best practices for Help Desk (Internal), Technical Support (External) and Human Resource (Learn, Talent, Benefits & Payroll) operations.

Tony earned his Bachelor of Science degree in Business Operations and Supervision from the University of Phoenix, and was awarded a Life Time Member of the National Society of Collegiate Scholars.  Now living in Bothell with his wonderful wife and three children, Tony helps youth in his community as a Speaker promoting volunteering for the Northshore YMCA Board, as a YMCA Head Basketball Coach for the last 8 years, while also serving time on various Boards like the NorthCreek Youth Football. Also, Tony loves to play chess and has competed in several U.S. Open Chess Tournaments with his dad.
As a speaker on relevant topics, Tony has been able to help educate audiences for over 20 years.  You can see him in action at one of the venues below, or send him a personal email if you would like more information. 

SAMPLE 2018: QuartersForKids - Helping Homeless Children (TOPIC: Fear)                 
                          Master of Ceremonies for 2018 SMAC - BMC Service Management Conference 
SAMPLE 2015: Video of Public Speaker

------- 2019---------
April 24th, 2019 - IT Summit Seattle
Speaking & Master of Ceremonies 
TOPIC : Embracing 2019 New Technology

May 29th, 2019 - IT Summit Los Angeles, CA
Speaking & Master of Ceremonies 
TOPIC : Embracing 2019 New Technology

May 31st, 2019 - HDI Leadership Summit
TOPIC : Benefits of Volunteering

June 1st, 2019 - Auctioneer 
West Seattle Elementary School - Drive for Books for the School

Bridging The Gap (Groups Against Poverty) -
Master of Ceremonies & Event Facilitator

Nov 13th, 2019 - IT Summit Portland, OR
Speaking & Master of Ceremonies 
TOPIC : Embracing 2019 New Technology

------- 2018---------
October 9th, 2018
Podcast with Astound:  What is ITSM & How has ITSM Evolved
Astound Service Management: Reimaged
Time: 11:00a Pacific Time
October 16th, 2018 
IT Summit Seattle in Bellevue Hilton
Speaking & Master of Ceremonies 
TOPIC : Embracing New Technology

October 29th, 2018
Service Mgmt & Automation User Conf Las Vegas
Speaking & Master of Ceremonies 
TOPIC : (1) Embracing New Technology
              (2) The New Customer Service: Expand your Mind,
                                             Change your Customers World

December 6th, 2018
Interface Seattle at Meydenbauer Center in Bellevue
Speaking TOPIC: Embracing New Technology