The Super Powers of the Everyday Hero
You aren't defined by your job, but rather by how you do your job. When you master customer service skills, you develop transferrable skills—leadership, emotional intelligence, relationship building, resourcefulness, problem solving, and more—that will serve you well in any job. In this session, Rae Ann Bruno will identify the skills that make support professionals great at providing customer service. She'll share examples of "okay" and "awesome" service, and she'll connect the dots between these skills and their importance and value to the organization—and, by extension, your importance and value to the organization.