Analyst and Desktop Support Technician of the Year Awards and Banquet

When:  Jan 11, 2019 from 11:30 AM to 2:00 PM (ET)
Associated with  Skyway
Come join the Skyway HDI Local Chapter as we celebrate our local Analyst of the Year and Desktop Support Technician of the Year nominees by hosting a luncheon with keynote speaker Rae Ann Bruno.

The Super Powers of the Everyday Hero
You aren't defined by your job, but rather by how you do your job. When you master customer service skills, you develop transferrable skills—leadership, emotional intelligence, relationship building, resourcefulness, problem solving, and more—that will serve you well in any job. In this session, Rae Ann Bruno will identify the skills that make support professionals great at providing customer service. She'll share examples of "okay" and "awesome" service, and she'll connect the dots between these skills and their importance and value to the organization—and, by extension, your importance and value to the organization.

Rae Ann Bruno is the President of Business Solutions Training, Inc (BST), an organization focused on training and consulting in various areas of ITIL, Knowledge-centered Service (KCS), Service Desk Improvement, Internal Marketing, Metrics and ITIL Process Improvement.
Rae Ann was inducted into the HDI Hall of Fame in 2017 and was named one of Cherwell’s IT Legends that same year. She holds several ITIL and HDI certifications and is a Business Associate for HDI ITIL and Support Center certification courses and consulting. She is a member of the HDI International Standards committee and is a frequent speaker at leadership and support conferences and the author of the HDI focus books, Translating IT Metrics into Business Benefits and What Have you Done for Me Lately? Creating an Internal Marketing Culture.

About our Award Sponsors:

HDI Premier Awards Sponsor: Robert Half Technology

HDI proudly acknowledges Robert Half Technology as the premier sponsor of the HDI Awards program. Since 2004, Robert Half Technology has given award finalists the opportunity to be honored as leaders within the technical support industry, attend the industry's leading conference, learn and grow in their professions, and network with peers from around the globe.

With over 120 locations worldwide, Robert Half Technology provides on-demand technical expertise through a full spectrum of IT staffing services – from project, contract-to-hire and full-time staffing, to managed IT services and IT solution consulting. To learn more about Robert Half Technology’s staffing solutions or start your job search, visit


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