Blogs

PREVIOUS MEETING SLIDES: THE BOTTOM LINE OF SOFTWARE ASSET MANAGEMENT (SAM)

By Erica Hanna posted 08-20-2019
The Bottom Line of Software Asset Management from hdicapitalarea About the Program Every organization’s goal is to reduce unnecessary spending, maintain compliance, and positively affect the bottom line. Many organizations are vastly ...
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Previous Meeting Slides: Cybersecurity Planning for the Modern Technology Landscape

By Erica Hanna posted 05-17-2019
HDI Capital Area Meeting May 2019 Cybersecurity Planning for the Modern Technology Landscape from hdicapitalarea About the Program Are you responsible for your organization’s information and data security? Are you concerned about ...
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Previous Meeting Slides: Next Step Quality: 5 Steps To Increasing Service Desk Effectiveness

By Erica Hanna posted 04-18-2019
HDI Capital Area Meeting March 2019 Next Step Quality: 5 Steps to Increasing Service Desk Effectiveness from hdicapitalarea About the Program You may have a great team of professional, courteous, customer-service oriented analysts, ...
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Previous Meeting Slides: What’s New and Changing with ITIL 4

By Erica Hanna posted 02-22-2019
HDI Capital Area Meeting February 2019 What’s New and Changing with ITIL 4! from hdicapitalarea About the Program A major revision to the ITIL framework, ITIL 4, is coming out on February 28th. We're here to give you the ...
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PREVIOUS MEETING SLIDES: HDI CAPITAL AREA ONE DAY LEADERSHIP CONFERENCE & VENDOR EXPO 2018

By Erica Hanna posted 11-03-2018
HDI Capital Area One Day Leadership Conference and Vendor Expo 2018 from hdicapitalarea On October 19th, Members, Attendees, and Vendors came together at Cognosante for HDI Capital Area's One Day Leadership Conference and Expo.  ...
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PREVIOUS MEETING SLIDES: A Simple Approach to Security

By Sandra Seroskie posted 08-21-2018
HDI Capital Area met in Washington DC, on August 17, 2018, for lunch, networking and a presentation on a Simple Approach to Security.  Location Community IT/America's Promise Alliance 1110 Vermont Avenue, N.W., Suite 900 Washington, D.C. ...
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DEADLINE IS SATURDAY: Last Chance to Submit Your HDI Service Management Awards Nomination!

By Sandra Seroskie posted 06-26-2018
Honor Your Team on Stage at Service Management World 2018 Last Chance to Submit Your HDI Service Management Awards Nomination! Did you know that your team will receive one free pass to attend HDI's new event, Service Management ...
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PREVIOUS MEETING: Annual Team Luncheon & Networking Cruise on the Potomac!

By Sandra Seroskie posted 06-16-2018
HDI Capital Area members and attendees enjoyed a beautiful day for the June 15, 2018 Team Building Cruise on the Potomac! Description It is time for a Capital Area tradition and we are excited to cruise aboard the Spirit of Washington! Don't miss ...
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PREVIOUS MEETING SLIDES: Be The Boss You Want To Work For!

By Sandra Seroskie posted 06-16-2018
HDI Capital Area members and attendees came together on May 18, 2018 to Network and Learn about creating a culture producing high performing teams! ABOUT THE PROGRAM As busy IT leaders, we do our best to support our staff. But let's ...
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Achieving True Situational Awareness with the Service Knowledge Management System

By Sandra Seroskie posted 05-08-2018
About the Program IT-centric businesses continue to seek out ways to maintain service availability and reduce mission disruption despite the processes, tools, and data available to them. Organizational information is at their fingertips, but ...
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The HDI Training Experience, July 23-27 in Philadelphia, PA

By Sandra Seroskie posted 05-03-2018
View this Email in Your Browser Don’t miss out on HDI’s most exciting training opportunity of the year! The HDI Training Experience, July 23-27 in Philadelphia, PA—home of the ...
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PREVIOUS MEETING SLIDES: HOW TO WIN THE WAR ON TALENT

By Sandra Seroskie posted 04-22-2018
About the Program There is less than 2% unemployment for IT in DC is making harder than ever to find the cream of the crop. In this interactive session, Christie Shell will share takeaways to help you Win the War on Talent. She has sat on nearly ...
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Please Help Us Achieve Premier Status: It's Just 4 Clicks!

By Sandra Seroskie posted 03-14-2018
Thanks to the support of our members and sponsors, the Capital Area has achieved Circle of Excellence for 2017!! Our goal is to achieve Premier Status, but we need your help! Please fill out this brief 3 question survey (it is just a few 4 clicks), by ...
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Don't Miss our March 16th Meeting and Learn How to Win the War on Talent

By Sandra Seroskie posted 03-13-2018
About the Program There is less than 2% unemployment for IT in DC is making harder than ever to find the cream of the crop. In this interactive session, Christie Shell will share takeaways to help you Win the War on Talent. She has sat on nearly ...
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Congratulations to Capital Area's Bryan Rhoades and LaTonya Morgan & the 2018 HDI industry award finalists!

By Sandra Seroskie posted 03-13-2018
Each year, HDI awards the highest honors in the technical service and support profession. These awards recognize the individuals, teams, and organizations that have most enhanced the image of the support industry by achieving and maintaining the highest ...
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LAST CHANCE TO NOMINATE Your Help Desk Analysts and Desktop Support Technicians of the Year

By Sandra Seroskie posted 11-15-2017
You still have time to nominate and recognize your Help Desk Analysts and Desktop Support Technicians! Submit your nomination by Friday, November 17th !   All you need to invest is a SMALL amount of time to complete the brief nomination form. ...
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Deadline Extended to November 10th: Nominate your Rock Stars for Help Desk Analyst and Desktop Support Technician of the Year Awards!

By Sandra Seroskie posted 10-24-2017
We want to formally invite you to participate in the Capital Area Awards Program and ask that you share this with the appropriate teams within your company. Everyone is struggling to recognize their stars and we are providing a complete program - ...
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PREVIOUS MEETING SLIDES: HDI Capital Area One Day Leadership Conference & Vendor Expo 2017

By Sandra Seroskie posted 10-23-2017
- On October 20th, Members, Attendees and Vendors came together at MITRE for HDI Capital Area's One Day Leadership Conference and Vendor Expo.   About the Program Come explore the possibilities of strengthening you, your team and ...
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PREVIOUS MEETING SLIDES: Improving Service Management Through Process Integration

By Sandra Seroskie posted 08-23-2017
- On August 18th, Members and attendees networked with one another, local chapter officers shared HDI Capital Area and HDI Corporate updates and Troy White presented on Improving Service Management Through Process Integration ABOUT THE PROGRAM ...
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PREVIOUS MEETING SLIDES: Establishing a Lasting Culture of Improvement within IT

By Sandra Seroskie posted 07-26-2017
HDI Capital Area July 21, 2017 Meeting Slides and Presentation from hdicapitalarea - On July 21st, Members and attendees networked with one another, local chapter officers shared HDI Capital Area and HDI Corporate updates and Andy ...
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