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PREVIOUS MEETING SLIDES: THE BOTTOM LINE OF SOFTWARE ASSET MANAGEMENT (SAM)

By Erica Hanna posted 08-20-2019
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The Bottom Line of Software Asset Management from hdicapitalarea About the Program Every organization’s goal is to reduce unnecessary spending, maintain compliance, and positively affect the bottom line. Many organizations are vastly overspending on software and do not have the practices and interrelationships between business units established to manage software licenses and subscription-based services appropriately. License models are complex, are constantly changing, and vary significantly depending on the vendor. Software license data is not readily available, in multiple different systems, and not entirely accurate. As a result, many ...
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Previous Meeting Slides: Cybersecurity Planning for the Modern Technology Landscape

By Erica Hanna posted 05-17-2019
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HDI Capital Area Meeting May 2019 Cybersecurity Planning for the Modern Technology Landscape from hdicapitalarea About the Program Are you responsible for your organization’s information and data security? Are you concerned about the evolving risks facing your organization today? In this presentation, you will learn practical approaches to make your organization safer and protect its ability to have social impact. Rooted in a classification of your organization’s data, we’ll cover topics related to compliance, reporting and auditing. New approaches such as Identity and Account Management will be discussed as part of a comprehensive security ...
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Previous Meeting Slides: Next Step Quality: 5 Steps To Increasing Service Desk Effectiveness

By Erica Hanna posted 04-18-2019
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HDI Capital Area Meeting March 2019 Next Step Quality: 5 Steps to Increasing Service Desk Effectiveness from hdicapitalarea About the Program You may have a great team of professional, courteous, customer-service oriented analysts, but that doesn't mean they'll always know how to resolve an issue. Attend this interactive presentation for a discussion of the many obstacles to service desk effectiveness and strategies for overcoming them. Leave motivated to begin implementing these strategies and increasing quality on your service desk right away!  Key takeaways for attendees: Learn how to: Assess the quality of your current support ...
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Previous Meeting Slides: What’s New and Changing with ITIL 4

By Erica Hanna posted 02-22-2019
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HDI Capital Area Meeting February 2019 What’s New and Changing with ITIL 4! from hdicapitalarea About the Program A major revision to the ITIL framework, ITIL 4, is coming out on February 28th. We're here to give you the latest and greatest details, including: what's changing, what's not, what the new certification path will look like, and when courses will become available. We will also leave lots of time to answer all of your burning questions. Join us for this informational session! Key takeaways for attendees: • Comparison of ITIL v3 versus ITIL 4 • Overview of how ITIL integrates with Agile, DevOps, and Lean • Discussion ...
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PREVIOUS MEETING SLIDES: HDI CAPITAL AREA ONE DAY LEADERSHIP CONFERENCE & VENDOR EXPO 2018

By Erica Hanna posted 11-03-2018
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HDI Capital Area One Day Leadership Conference and Vendor Expo 2018 from hdicapitalarea On October 19th, Members, Attendees, and Vendors came together at Cognosante for HDI Capital Area's One Day Leadership Conference and Expo.  About the Program Session 1: Robot Army or Automated Helper: Is Your Support Organization Ready to Use Bots to Communicate with Customers? Everyone's talking about using chatbots to make customer support quicker, cheaper, and easier. But is your organization ready to embrace the bot? In this session, you'll assess how successful your organization is at the types of automated communication it's already using, ...
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PREVIOUS MEETING SLIDES: A Simple Approach to Security

By Sandra Seroskie posted 08-21-2018
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HDI Capital Area met in Washington DC, on August 17, 2018, for lunch, networking and a presentation on a Simple Approach to Security.  Location Community IT/America's Promise Alliance 1110 Vermont Avenue, N.W., Suite 900 Washington, D.C. 20005 About the Program More and more, we see sophisticated hacking incidents all over the news, but in reality, most attacks are small and not all that complex—and most importantly, could have been prevented with simple practical processes and steps. In this session, we will present you with a strategic approach to security. We will show you how to assess security risk, explain basic level of protections, and ...
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DEADLINE IS SATURDAY: Last Chance to Submit Your HDI Service Management Awards Nomination!

By Sandra Seroskie posted 06-26-2018
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Honor Your Team on Stage at Service Management World 2018 Last Chance to Submit Your HDI Service Management Awards Nomination! Did you know that your team will receive one free pass to attend HDI's new event, Service Management World this fall in Orlando if they are Service Management Award finalists? Give your team the credit they deserve for their hard work! But you better hurry because the deadline to submit your nomination is this Saturday, June 30. HDI Service Improvement Award HDI Knowledge-Centered Service Award Don’t miss out on this opportunity to help make ...
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PREVIOUS MEETING: Annual Team Luncheon & Networking Cruise on the Potomac!

By Sandra Seroskie posted 06-16-2018
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HDI Capital Area members and attendees enjoyed a beautiful day for the June 15, 2018 Team Building Cruise on the Potomac! Description It is time for a Capital Area tradition and we are excited to cruise aboard the Spirit of Washington! Don't miss this unique way to interact with area professionals on a private deck and view our beautiful city from the river! Seating is limited so REGISTER TODAY! Click Here to register for this event. Cost and Registration Registration closes, Wednesday, June 13th at 3 PM. (Once you register, if you find that you will not be able to attend, please let us know as soon as possible, so we can open the seat for another attendee.) ...
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PREVIOUS MEETING SLIDES: Be The Boss You Want To Work For!

By Sandra Seroskie posted 06-16-2018
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HDI Capital Area members and attendees came together on May 18, 2018 to Network and Learn about creating a culture producing high performing teams! ABOUT THE PROGRAM As busy IT leaders, we do our best to support our staff. But let's face it: it's tough! We have to deal with the fires and escalations; we have countless meetings and deadlines; and somewhere in there, we have to find time to engage with our staff and be accessible when they need us. This interactive, entertaining, and informative session will reveal the philosophy and methodology the Johns Hopkins support organization used to create a culture of transparency and staff engagement ...
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Achieving True Situational Awareness with the Service Knowledge Management System

By Sandra Seroskie posted 05-08-2018
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About the Program IT-centric businesses continue to seek out ways to maintain service availability and reduce mission disruption despite the processes, tools, and data available to them. Organizational information is at their fingertips, but it’s not centralized, organized or easy to report, so they continue to struggle to achieve a true ITSM integration. In this session, ITSM expert Jessica Alfaro from Acuity addresses common technical and cultural roadblocks to situational awareness in IT organizations and best practices for achieving a break through. Business managers will review the Service Knowledge Management System (SKMS) concept and how ...
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The HDI Training Experience, July 23-27 in Philadelphia, PA

By Sandra Seroskie posted 05-03-2018
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View this Email in Your Browser Don’t miss out on HDI’s most exciting training opportunity of the year! The HDI Training Experience, July 23-27 in Philadelphia, PA—home of the Liberty Bell, Independence Hall & the Vince Lombardi trophy! If you want to excel in your career and take your organization to the next level, now is the time! Join service and support professionals—just like you—for a training experience unlike any other.   What you’ll gain by attending the HDI Training Experience : An intimate learning environment tailored to service and support analysts, managers, ...
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PREVIOUS MEETING SLIDES: HOW TO WIN THE WAR ON TALENT

By Sandra Seroskie posted 04-22-2018
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About the Program There is less than 2% unemployment for IT in DC is making harder than ever to find the cream of the crop. In this interactive session, Christie Shell will share takeaways to help you Win the War on Talent. She has sat on nearly 200 client interviews and attendees will walk away with strategies to hire and retain the best candidates.  Key Takeaways for Attendees State of the Union:  What does the hiring landscape look like in the DC Metro Area? What do the stats say?  Supply & Demand Stats:  How tight is this market for finding talent? Maximizing your interview process:  Tips, tricks, interview questions and cutting down ...
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Please Help Us Achieve Premier Status: It's Just 4 Clicks!

By Sandra Seroskie posted 03-14-2018
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Thanks to the support of our members and sponsors, the Capital Area has achieved Circle of Excellence for 2017!! Our goal is to achieve Premier Status, but we need your help! Please fill out this brief 3 question survey (it is just a few 4 clicks), by March 16th. Click Here for the 2017 Premier Chapter Surve
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Don't Miss our March 16th Meeting and Learn How to Win the War on Talent

By Sandra Seroskie posted 03-13-2018
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About the Program There is less than 2% unemployment for IT in DC is making harder than ever to find the cream of the crop. In this interactive session, Christie Shell will share takeaways to help you Win the War on Talent. She has sat on nearly 200 client interviews and attendees will walk away with strategies to hire and retain the best candidates.  Key Takeaways for Attendees State of the Union:  What does the hiring landscape look like in the DC Metro Area? What do the stats say?  Supply & Demand Stats:  How tight is this market for finding talent? Maximizing your interview process:  Tips, tricks, interview questions and cutting down ...
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Congratulations to Capital Area's Bryan Rhoades and LaTonya Morgan & the 2018 HDI industry award finalists!

By Sandra Seroskie posted 03-13-2018
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Each year, HDI awards the highest honors in the technical service and support profession. These awards recognize the individuals, teams, and organizations that have most enhanced the image of the support industry by achieving and maintaining the highest standards of excellence in service and support. HDI Capital Area is proud to have two candidates among the 2018 HDI Award Finalists. Bryan Rhoades, Desktop Support Technician of the Year Finalist and LaTonya Morgan, Officer of the Year Finalist. Bryan and LaTonya will have their final interviews at the April 2018 HDI Conference in Las Vegas, where the winners will be announced. Congratulations and Good Luck ...
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LAST CHANCE TO NOMINATE Your Help Desk Analysts and Desktop Support Technicians of the Year

By Sandra Seroskie posted 11-15-2017
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You still have time to nominate and recognize your Help Desk Analysts and Desktop Support Technicians! Submit your nomination by Friday, November 17th !   All you need to invest is a SMALL amount of time to complete the brief nomination form.  You or your company  DO NOT  need to be members to participate and you can nominate 2 people in each category.  ALL NOMINEES and NOMINATORS/MANAGERS will be honored guests at our Annual  Awards  Luncheon  on Friday, December 8th featuring a keynote by Shawn Doyle .  Every nominee  will receive a framed certificate and be recognized at the luncheon.   Click here to learn more about the Luncheon. ...
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Deadline Extended to November 10th: Nominate your Rock Stars for Help Desk Analyst and Desktop Support Technician of the Year Awards!

By Sandra Seroskie posted 10-24-2017
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We want to formally invite you to participate in the Capital Area Awards Program and ask that you share this with the appropriate teams within your company. Everyone is struggling to recognize their stars and we are providing a complete program - all you need to invest is a bit of time to complete the brief nomination form. You  DO NOT  need to be a member to participate.  All nominees and their managers will be honored guests at our Annual Awards Luncheon in December .  Every nominee will receive a framed certificate and be recognized at the luncheon.   The nomination is completed and submitted via the internet. You can stop and start the form (and ...
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PREVIOUS MEETING SLIDES: HDI Capital Area One Day Leadership Conference & Vendor Expo 2017

By Sandra Seroskie posted 10-23-2017
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- On October 20th, Members, Attendees and Vendors came together at MITRE for HDI Capital Area's One Day Leadership Conference and Vendor Expo.   About the Program Come explore the possibilities of strengthening you, your team and your organization at HDI Capital Area’s one day Leadership Conference and Vendor Expo Event here in the D.C. metro area! We have an informative day lined up featuring knowledgeable speakers and vendors to share information and tools to help you and your organization be successful. Thanks to our vendor sponsors, we are able to offer this event FREE to members and $5 to non-members. This is up to a $100.00 value ...
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PREVIOUS MEETING SLIDES: Improving Service Management Through Process Integration

By Sandra Seroskie posted 08-23-2017
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- On August 18th, Members and attendees networked with one another, local chapter officers shared HDI Capital Area and HDI Corporate updates and Troy White presented on Improving Service Management Through Process Integration ABOUT THE PROGRAM Service management won’t be successful if the roles for handling different processes aren’t clearly defined, if communication across different process areas aren’t clear, or if each process don’t have escalation protocols, resource requirements, or reporting. This session will demonstrate how to ensure that routine, high-impact, and critical incidents are methodically and systematically handled and coordinated ...
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PREVIOUS MEETING SLIDES: Establishing a Lasting Culture of Improvement within IT

By Sandra Seroskie posted 07-26-2017
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HDI Capital Area July 21, 2017 Meeting Slides and Presentation from hdicapitalarea - On July 21st, Members and attendees networked with one another, local chapter officers shared HDI Capital Area and HDI Corporate updates and Andy Rivers presented on Establishing a Lasting Culture of Improvement within IT! ABOUT THE PROGRAM We all want to improve, but where do we find the time?  No matter how hard we try, the whirlwind of our day-to-day work invariably seems to fill our day, week, month, and year.  Have no fear!  In this interactive presentation, we will discuss ways to:  Make time for what’s “important”, not just what’s ...
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