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Welcome to HDIConnect!

HDIConnect is the exclusive, interactive website for HDI members, and when you become a member you gain access to peer learning, collaboration, knowledge sharing, and resources and research you can’t find anywhere else to promote and develop you and your service and support organization. HDI membership gives you direct access to HDIConnect and many other benefits, perks, and discounts for just $295/year.

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Member Spotlight


Cay Robertson
Cay Robertson started with TECO in 1986 and joined TECO’s IT team in 1998 and was the manager of TECO’s award winning Service Desk and it’s amazing Access Administration team for the past 20 years. We now celebrate and congratulate Cay on her recent and well-deserved retirement. She was introduced to HDI in 2007 and has passionately participated ever since as a member, Local Chapter Officer, National Officer, and National Consultant. Cay’s Service Desk team won the HDI Team Excellence award in 2009 and again in 2016. Her team was also one of the top three finalists for the HDI Knowledge-Center Service (KCS) award in 2015. The TECO KCS award has been published as a case study on the HDI website. She has held several HDI officer positions at her local HDI Skyway chapter and is currently the Chapter Advisor for the chapter. Click here to read more about Cay Robertson

Do you want to be in the spotlight? As a member of the community, you can volunteer and actively participate in HDIConnect to get recognized!