, managing consultant for JCP Group, was awarded the Ron Muns Lifetime Achievement Award in 2015. He is a service management consultant, instructor, author, and speaker. John’s list of personal achievements is impressive, including being an ITIL Expert, with a multitude of ITIL certifications; HDI Certified Support Center Director, plus holds almost every HDI certification; Distinguished Professional in Service Management from prISM; ISO/IEC 20000 Consultant; Kepner-Tregoe (KT Resolve) Instructor; and being an HDI Certified Instructor. He has been an active member of the HDI Faculty and serves as a subject matter expert for the development of HDI standards, curriculum, and certification exams. In addition to these accolades, John has traveled the world educating, speaking, and consulting. John is from Boston, Massachusetts and spends his spare time, when he can find it, in his house on the Cape. Would you like to be featured in the spotlight? Join HDI to begin volunteering and participating in HDIConnect to get recognized!