HDI is your support network. Industry-leading events and collaboration opportunities include everything from large-scale international conferences to local meet-ups, field-specific Forum gatherings, and more.


HDI is your knowledge source. If it’s trending in tech support, we’re on it. Get practical and useful news, research, and information from practitioners and experts in the industry that can’t be found anywhere else.


HDI is your empowering force. Remain marketable and relevant through professional development and training, certification programs, assessment services, and recognized industry awards.

Welcome to HDIConnect!

Looking for a valuable piece of content or discussion thread on the latest happenings in tech support? Well, you’ve come to the right place—HDIConnect is your one-stop destination for peer learning, collaboration, and knowledge sharing.

It’s an exclusive website for HDI members, and when you join, it’s all yours! But access to HDIConnect isn’t all you get with HDI membership. Benefits also include:

  • Regular local chapter meetups
  • Semiannual industry practices and salary reports
  • Support center standards
  • Industry awards
  • Tools and templates
  • Research briefs
  • Discounts on events, conferences, and services

Your Peers Are Talking About:

  • Alternate names for the help desk
  • Success metrics for chat support
  • Outages and major incident notices
  • End user-to-tech ratios and turnover
  • Password resets
  • Employee satisfaction
  • Asset management
  • Mac support in a Windows environment
  • FTEs vs. contractors
  • Employee of the Month programs
  • First call resolution vs. average speed of answer
  • Implementing self-service and KCS
  • And much more!