Welcome to HDIConnect!

HDIConnect is the exclusive, interactive website for HDI members, and when you become a member you gain access to peer learning, collaboration, knowledge sharing, and resources and research you can’t find anywhere else to promote and develop you and your service and support organization. HDI membership gives you direct access to HDIConnect and many other benefits, perks, and discounts for just $295/year.

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Member Spotlight

Rae Ann Bruno
Rae Ann Bruno, president of Business Solutions Training Inc., consults and trains in various areas of ITIL, KCS, communications, internal marketing, metrics, and process improvement. Rae Ann holds several ITIL certifications, is a faculty trainer for HDI, and author of the HDI focus books Translating IT Metrics into Business Benefits and What Have You Done for Me Lately? Creating an Internal Marketing Culture. She’s also a member of the HDI International Certification Standards Committee.

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