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Quote of the Week

"Data is less important than insight. Most IT support organizations have way too much data and way too little insight. If you are willing to study the data, you can do a lot with a small amount of data. By contrast, a huge amount of data does you no good if you are unable or unwilling to capture the insights offered by the data. The most successful support organizations of the future will be those who harness the power of data interpretation, and act decisively on those insights." -Jeff Rumburg

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