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Welcome to HDIConnect!


HDIConnect is an interactive forum purpose-built to bring together like-minded practitioners and thought leaders in technical support and service management. A complimentary benefit for the community, HDIConnect provides you with unprecedented access to the best minds and resources in the technical support and service management world. Join today and experience a new level of peer learning, collaboration, knowledge sharing, and resources and research that you won’t find anywhere else.

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Community Spotlight

Charlie Kulins

Charlie Kulins is an active community member and provides outstanding influence and contributions to HDIConnect. He is the Manager of Customer Experience at Adelphi University overseeing the IT Help Desk, 3d Print Studio and Telephone Services. He's experienced in customer service management, leading cross-functional global teams, and technical project management. Click here to learn more about Charlie.

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