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Welcome to HDIConnect!


HDIConnect is an interactive forum purpose-built to bring together like-minded practitioners and thought leaders in technical support and service management. A complimentary benefit for the community, HDIConnect provides you with unprecedented access to the best minds and resources in the technical support and service management world. Join today and experience a new level of peer learning, collaboration, knowledge sharing, and resources and research that you won’t find anywhere else.

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Community Spotlight


Terri Oropeza

Terri Oropeza is an active member and provides outstanding influence and contributions to the HDI community. Terri has been in Information Technology (IT) Support since 1985. After retiring from Synopsys in 2017 she joined the faculty at Cabrillo College CIS in Aptos/Santa Cruz. She has been an HDI member since 2000 and was a local chapter officer since 2007. She is currently president of the San Francisco Bay Area local chapter. Click here to learn more about Terri.

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