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Welcome to HDIConnect!

HDIConnect is the exclusive, interactive website for HDI members, and when you become a member you gain access to peer learning, collaboration, knowledge sharing, and resources and research you can’t find anywhere else to promote and develop you and your service and support organization. HDI membership gives you direct access to HDIConnect and many other benefits, perks, and discounts for just $295/year.

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Member Spotlight

Peter McGarahan
Peter McGarahan, Sr. Director IT for First American is an Industry Expert and Thought Leader in the global IT Operations & Customer Service industry. Peter was the founder of McGarahan & Associates and offers 30+ years of IT, Business and Service leadership. He is passionate about sharing his lessons learned and career experiences through published articles and presenting at industry conferences around the world. His service leadership led the Taco Bell support organization to industry recognition after being awarded the Help Desk Institute Team Excellence Award in 1995. IT Support News named him one of the “Top 25 Professionals in the Service and Support Industry” in 1999. Support professionals voted McGarahan “The Legend of the Year” in 2002 and again in 2004 at the Help Desk Professionals conference for his endless energy, mentoring and leadership coaching. His wife Melissa, son Connor and Daughter Kayleigh live in Yorba Linda, CA. Pete is Rock ‘n Roll enthusiast and enjoys jamming on his drums when time permits.

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