Welcome to HDIConnect!

HDIConnect is the interactive website for HDI members, and when you become a member of the community you gain access to peer learning, collaboration, knowledge sharing, and resources and research you can’t find anywhere else to promote and develop you and your service management strategies and support organization. HDI community membership gives you direct access to HDIConnect.

Your Peers Are Talking About

  • From : Communities>>Ask Your Network
    Has anyone collaborated with another service desk (same company different service desks)? Do you have documentation on 'things to think about'? If so, please pass along. Just looking at some things; ...
  • From : Communities>>Ask Your Network
    ​Hi Ryan: Whenever possible, we will typically have the new lab machines shipped to the team that is closest to the lab.  Once they have received the hardware, they preregister the machines onto our network...
  • From : Communities>>Ask Your Network
    We had the following vetted by our VT legal team and it displays on the screen when we initiate a remote session.  We use ServiceNow and Bomgar:  DISCLAIMER to be displayed for user to ACCEPT prior to...

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Member Spotlight

Julie Mohr
Julie Mohr, author and international speaker, is a dynamic, engaging change agent who brings integrity and passion to everything she does. Through her books, articles, speaking, consulting, and teaching - her purpose is to change the world through thought-provoking dialog and interaction. Julie speaks at conferences worldwide on topics of leadership, business, knowledge management, service management, governance, organization development, process engineering, service level management, and continual improvement. 

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