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Welcome to HDIConnect!


HDIConnect is the interactive website for HDI members, and when you become a member of the community you gain access to peer learning, collaboration, knowledge sharing, and resources and research you can’t find anywhere else to promote and develop you and your service management strategies and support organization. HDI community membership gives you direct access to HDIConnect.

Member Spotlight


Gil Brucken

Gil Brucken is an active member and provides outstanding influence and contributions to the HDI community. As thanks, we are featuring him in the HDI Member Spotlight. With over 20 years of IT and enterprise service desk experience, Gil's passions include improving operational efficiencies while rendering outstanding customer service to both internal and external customers. Click here to learn more about Gil.

Do you want to be in the spotlight? Join as a community member of HDI today and begin participating in HDIConnect to get recognized!

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Your Peers Are Talking About

  • From : Communities>>Ask Your Network
    John A few thoughts on the knowledge expiration discussion  What is the reason for archiving?  What are the criteria for setting expiration dates? - If the products/services are truly no longer supported...
  • From : Communities>>Ask Your Network
    Hello Everyone, We are looking for recommendation on how to manage KB article retirement. How does your team determine when to review KB articles, do you have business rules for setting article expiration...
  • From : Communities>>Ask Your Network
    Hi Christy! We recommend posting this in the Job Board community, too, for max exposure. As a rule, all job postings and inquiries should go there. You should also consider posting to the HDI Local Chapters...