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Welcome to HDIConnect!


HDIConnect is the interactive website for HDI members, and when you become a member of the community you gain access to peer learning, collaboration, knowledge sharing, and resources and research you can’t find anywhere else to promote and develop you and your service management strategies and support organization. HDI community membership gives you direct access to HDIConnect.

Member Spotlight


Josh Smits

Josh Smits
is an active member and provides outstanding influence and contributions to the HDI community. As thanks, we are featuring him in the HDI Member Spotlight. In the past 20 years in the support industry, Josh has held other positions: Desktop Tech, UNIX Administrator, Network Administrator, but he has always ended up back at the Help Desk. He's been able to take his support back ground and apply that to the desk enabling his organizations to support more, increasing FCR while enabling the other tiers to work on other things.
Click here to learn more about Josh.

Do you want to be in the spotlight? As a community member of HDI, you can volunteer and actively participate in HDIConnect to get recognized!

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