Welcome to HDIConnect!

HDIConnect is an interactive forum purpose-built to bring together like-minded practitioners and thought leaders in technical support and service management. A complimentary benefit for the community, HDIConnect provides you with unprecedented access to the best minds and resources in the technical support and service management world. Join today and experience a new level of peer learning, collaboration, knowledge sharing, and resources and research that you won’t find anywhere else.


Already part of the HDI community, sign in to connect!

Community Spotlight

Community Spotlight
Pierre Bernard is an active community member and provides outstanding influence and contributions to the HDI community. As thanks, we are featuring him in the HDI Community Spotlight. Pierre is the Global ITSM Process Manager at IKO Industries, Ltd., and joins us this month to discuss his biggest professional challenges and what advice he'd give those looking to enter the industry. Click here to learn more about Pierre.

Do you want to be in the spotlight? Join the HDI Community today and begin participating in HDIConnect to get recognized!

Get More from HDI

Your Peers Are Talking About

  • From : Communities>>Ask Your Network
    Less is more from my experience. ------------------------------ Terri Walint Oropeza toropeza@goldway.com 650-222-3056 Scotts Valley, CA Cabrillo College - Faculty - Computer Information Systems Cabrillo...
  • From : Communities>>Ask Your Network
    Hi Dave, We have used Contegix (DSS) for over 10 years for our after-hours support. We have had a great relationship with them. They cover our hours from 5:00PM - 7:00AM Monday - Friday as well has holidays...
  • From : Communities>>Ask Your Network
    We are a Spiceworks shop, and overall like it very much.   The system is as private as the users are, as well as the email account used to traffic the ticket flow between you and customers. Very configurable...