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Welcome to HDIConnect!


HDIConnect is an interactive forum purpose-built to bring together like-minded practitioners and thought leaders in technical support and service management. A complimentary benefit for the community, HDIConnect provides you with unprecedented access to the best minds and resources in the technical support and service management world. Join today and experience a new level of peer learning, collaboration, knowledge sharing, and resources and research that you won’t find anywhere else.

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Community Spotlight

Ellen Donati

Ellen Donati is the Information Technology Manager for the Office of Legislative Counsel in California and currently manages the Quality Assurance team and focuses on ADA/508 compliance testing.  She also has experience in various aspects of Customer Support, and has a BS in Management Information Systems and several ITIL certifications. Click here to learn more about Ellen.


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