Agenda:
4:00 - 6:00 - Dinner Buffet
4:00 - 4:30 - Networking
4:30 - 4:50 - Local Chapter Presentation
4:50 - 5:00 - Officer Elections
5:00 - 6:00 - Featured Presentation: Pete McGarahan - Prove It! Gaining Senior Stakeholder Commitment and Confidence in the Service Organization
About our Speaker:
Pete McGarahan is the Senior Director of IT for First American, as well as an industry expert and thought leader in global IT service management. He was also the founder of McGarahan & Associates and has thirty years of business, IT, and service leadership experience. He enjoys sharing his lessons learned and career experiences through published articles and presenting at industry conferences. He has received various industry awards and honors, including the Help Desk Institute’s Team Excellence Award for his work with the Taco Bell support organization, the “Top 25 Professionals in the Service and Support Industry” from IT Support News, and “The Legend of the Year” (twice) at the STI Knowledge Symposium and Help Desk Professionals conference. Pete is well known in the support industry for his endless positive energy, leadership, mentoring, and advisory services.