About our Speaker
Passionate about customer service, Mary Cruse has over 30 years' experience with Fortune 500 companies in the airline, healthcare and financial industries. Maryhas extensive experience leading both technical and non-technical customer service centers, focusing on contact center design and technology, customer service delivery, technology support, and team building and rebuilding. She holds multiple HDI Certifications, as well as the CIAC Call Center Operations Manager Certification, was inducted in the HDI Hall of Fame and she is currently serving on the Boards of Directors for Help Desk Chapters, Inc. and Advancing Women in Technology (“AWT”).