Houston Community Blog

Award Nominations

As promised in our recent meetings it is time to raise your profile and highlight your best work by entering a colleague into our Support Analyst competition. Across all sizes and types of organizations, award winners and finalists benefit from industry ...
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Save the date for the annual HDI Houston awards banquet on December 5, 2019 from 4:30 pm - 6:30 pm.  Additional information will be available soon.  Regards,  HDI Houston Board
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The next HDI Houston meeting will be held on Oct 24, 2019 from 2:30 PM to 4:30 PM. The overall purpose of ITSM is to help organizations deliver outcomes that are aligned with the needs of the business. Why, then, do service ...
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HDI Houston | Annual   Networking Night @ Minute Maid Park HDI Houston will be hosting our annual Networking Night at Minute Maid on  September 18th   versus the Texas Rangers! Click here to register for this fun networking event.  ...
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Join us on August 28, 2019, for the August HDI Houston Meeting. Robert Half Technology will present an engaging session of "The future of work: adapting to technological change". "For decades, people have worried that one day machines could ...
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Join us on  Wednesday, May 22, 2019 , at the May HDI Houston Chapter Meeting to learn about Knowledge Centered Service! Learn why HISD IT loves Knowledge Centered Service (KCS) and why you'll love it too! Session Overview: A case study of Knowledge ...
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Join us on Thursday, April 25, 2019 , at the April HDI Houston Chapter Meeting to learn more about Agile initiatives, embracing current DevOps, and new ITIL recommendations.  Our guest speaker is Anthony Orr. For more than thirty years, ...
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A note from one of our fabulous sponsors! Gartner positions TEKsystems on Magic Quadrant Have you heard the news yet? I’m thrilled to share that TEKsystems has been named to Gartner’s 2019 Magic Quadrant ...
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Thank you for joining us at the February HDI Houston meeting. It was a great learning and networking opportunity, and we look forward to seeing you all again soon. Thank you IronEdge for providing an insightful session on Metrics we love for Service ...
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28 Cities Planning to Hire Technology Professionals in the First Half of 2019 Robert Half Technology surveyed 2,800 IT technology leaders in the U.S. to learn more about their hiring plans, what skills are in urgent demand for their teams and their ...
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Metrics ALWAYS a struggle in my world.  Project managers have it easier there are more tried and true standards but what do we measure for Service Delivery?  How do we understand where we are and what are the pain points?  SO happy to see the HDI February ...
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Thank you, Robert Vaughn and Robert Half, for the insightful presentation on digital do’s and don’ts in the workplace!  It’s good to be reminded of best practices in soft skills as we tend to concentrate on our more technical value add.  Looking ...
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I noticed the list of top jobs for 2019 and SOFTWARE DEVELOPER was # ONE!  It’s been a long time since US based companies have hired developers in house in such numbers and paid them top wages.  So happy to see the trend shift as I know my company ...
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What HDI means to me.

There is no better feeling than the feelings of helping another person and the feeling of achieving a personal goal in life. The key word is "Help" as in Help Desk Institute. Although, HDI is more than its acronym. The people that are apart of this ...
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Looking forward to our upcoming meeting as I am realizing there is a robust set of training on Business Etiquette offered by everyone from well-recognized training providers to Linkedin Learning videos.  As I browsed the topics I realized even someone ...
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In reflecting on the new year and new ways of working at my company, I have to consider how ITIL will continue to merge and work with Agile process and how this will create a DevOps environment development and operations can work with and appreciate.  ...
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2018 Award Winners

We are excited to announce the nominees and winners of the HDI Houston 2018 awards! Congratulations Yosha Calvin, Houston ISD - Analyst of the year Jesse Yoho, Ironedge Group - Analyst of the year finalist Travis Dozier, Exxon Mobil ...
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Our KCS Journey...

Our KCS journey… The story of a Technology Departments Knowledge Centered Service journey. Technology support is tough! It takes a specific type of person to navigate the personalities, constant changes, and ups ...
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Register for the Annual HDI Houston Awards dinner featuring Ric Mims! Topic : The Philosophy of Customer Service Customer service is incredibly important to any business. A customer service philosophy is a focused mindset that comes from ...
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HDI has released a quick, new video to help you and your boss understand the value of your HDI membership. Join and become the leader we know you can be.
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