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Service Transition in 2019, the New Model of Help Desk Leadership for New Services

  
When: March 27th from 12PM-4PM

Where: Widener University-Delaware Law School (Barristers Club)
4601 Concord Pike
Wilmington, DE 19803

Topic: Service Transition in 2019, the New Model of Help Desk Leadership for New Services

Keynote Speaker: 
Kevin Smith SVP, Strategic Initiatives Ivanti Software

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Kevin Smith

Kevin Smith is responsible for the Service Management Business Unit, including all strategy, go to market and customer success activities for the growing portfolio of Ivanti Software Service Management applications.

Kevin has a deep understanding of the Service Management market, having previously been responsible for product management, product marketing and corporate marketing for all Ivanti Software product lines. Kevin brings over 25 years of technical, management, and executive leadership experience in technology and software businesses.

Prior to Ivanti Software, Kevin has held positions as Vice President of Solutions Management at Manugistics Inc., Vice President of Operations at Avyx Inc., as well as Flight Design Manager with NASA at the Johnson Space Center in Houston, Texas.

Kevin holds a Bachelor of Science in Chemical Engineering from Texas A&M University and a Master of Science in Computer Science from the University of Houston.


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