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HDI Philly February 2020 Chapter Meeting: ITSM Workshop

By Randy J. Stark posted 01-17-2020
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Happy New Year and welcome to a new decade! As we kick off 2020, HDI Philly is bringing in the new year with some GREAT programming. We have secured an amazing event for our first Philly HDI meeting of the year. Aptris, a leading service provider in the ITSM professional services industry, will be facilitating a hands-on workshop and interactive simulation on corporate IT Service Management. Participants play various roles in a simulated company and then make critical decisions that drive the success (or failure) of a fictional organization. Companies typically spend $10,000 to bring this workshop to their organizations. Fortunately, the Philadelphia office ...
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19th Annual HDI Philly IT Leadership Conference & Awards Ceremony

By Randy J. Stark posted 11-13-2019
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REGISTER HERE As we approach the end of 2019, HDI Philly is gearing up for our largest event ever, the 19th Annual IT Leadership Conference & Awards Ceremony , which will be held on December 6, 2019! In 2018, our Conference was attended by more than 250 practitioners including 25 sponsors representing some of the most significant companies in our industry. Come to this year's conference to learn, network, and be inspired! Top 10 Reasons to Attend:   1. Network, network, network! 2. Great nationally certified keynote speakers 3. Learn from industry leaders 4. Challenge yourself & be inspired! 5. Understand the ...
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HDI Philly 3rd Annual Golf Outing

By Randy J. Stark posted 09-11-2019
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Join us in   HDI Philly's Third Annual Golf Outing ! Enjoy 9 or 18 holes of golf on a fun-filled Fall afternoon. IT Practitioners will enjoy   FREE   registration, so be sure to dust off your clubs and come on out! Space is limited, so sign up now! REGISTER HERE   Please arrive by 11:00 a.m. for registration & lunch.  Price:   Free for IT Practitioners! Includes: 9 or 18 holes of golf, Prizes and Giveaways! Sponsorship Opportunities: To sponsor a hole for HDI Philly's Golf Outing or to learn more about sponsorship, contact John Pedicone at 267-886-7117 or pediconej@email.chop.edu. Some things to keep in mind... ...
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HDI PHILLY CHAPTER EVENT: TRENTON THUNDER BASEBALL GAME

By Randy J. Stark posted 07-17-2019
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When:  Aug 20, 2019 from 6:00 PM to 10:00 PM (ET)  LOCATION: Arm & Hammer Park 1 Thunder Road Trenton, NJ 08611 Enjoy a night at the ballpark with fellow HDI members and colleagues in an executive suite with complimentary admission for you and up to one guest, drinks and food. This is a  FREE  and  PRACTITIONER ONLY  event organized by HDI Philly's leadership team.  Register early, as the event is limited to 50 people! Register Here:  More informati
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Service Desk Performance Management and What's New in ITIL4

By Randy J. Stark posted 06-27-2019
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Topic: What’s New And Changing in ITIL4 Presenter: Amanda Casteel, Director of Advisory Services, BEYOND20 Abstract: The ITIL framework is an evolving set of processes that are focused on how IT organizations deliver valued services to the organizations they serve. Through the introduction of a Service Value System, ITIL is now integrating modern IT practices such as Agile, Lean and DevOps. With a set of guiding principles around how IT Services are delivered to complex organizations, ITIL4 understands that business value is realized through a combination of Service Management and Technical Management. Speaker Bio: Amanda Casteel, Director ...
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HDI Philly Summer Social!

By Randy J. Stark posted 05-31-2019
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HDI Philly is hosting a SUMMER SOCIAL for all Support Service Industry Professionals! Enjoy an evening of networking with IT Professionals and learn more about what HDI Philly has to offer! There will be food, drinks and the chance to meet current HDI Philly Members and find out first hand what they love about this fantastic, informative organization. HDI Philly Summer Social Location: Fox and Hound Address: 160 N. Gulph Road Suite 211, King of Prussia PA 19406 Date: Wednesday June 19 th Time: 4:30pm-7:30pm REGISTER TODAY! Vendors and Service Providers: Please note that this is an IT practitioner event and that HDI Philly has ...
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HDI Philly Chapter Meeting: Tools to Increase Productivity

By Randy J. Stark posted 05-08-2019
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Keynote: Tools to Increase Productivity Join us as Roy will be speaking on keyword tracking, sentiment tracking and other tools for self-service opportunities to assist as business grows and helpdesk staffing remains flat.  While in general the service and support industry is in good health, huge technological advances are forthcoming that will change the way the Service Desk is staffed, and the skills that staff must possess.   Enterprise Service Management is increasing the scope of what service desks do Organizational needs for rapid growth are easily outpacing staff increases New technologies using artificial intelligence, machine ...
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Service Transition in 2019, the New Model of Help Desk Leadership for New Services

By Randy J. Stark posted 03-12-2019
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When: March 27th from 12PM-4PM Where:  Widener University-Delaware Law School (Barristers Club) 4601 Concord Pike Wilmington, DE 19803 Topic:  Service Transition in 2019, the New Model of Help Desk Leadership for New Services Keynote Speaker:  Kevin Smith SVP, Strategic Initiatives Ivanti Software Kevin Smith Kevin Smith is responsible for the Service Management Business Unit, including all strategy, go to market and customer success activities for the growing portfolio of Ivanti Software Service Management applications. Kevin has a deep understanding of the Service Management market, having previously been responsible ...
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HDI Philly 2019 Chapter Meeting Schedule

By Randy J. Stark posted 01-13-2019
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Join us and mark your calendars for HDI Philly's 2019 Chapter Meetings. Listed below are tentative dates and location of our planned 2019 chapter meetings and activities! 2/6 - AmeriGas 3/27 - Delaware Law School 5/22 - Stewart Jun/Aug - Baseball Game 7/17 - Widener University Oct - Golf Outing 10/23 - Liquid Hub 12/6 - Annual Leadership Conference
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Influx of Support Roles in Philadelphia Area

By Kara Cron posted 08-28-2018
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Have you noticed an increase in Support Roles in the Philadelphia Area?  WE HAVE! Our clients are looking to add top talent to their growing teams! It could be a great time for YOU to take that next move in your career!  CSS TEC has several Direct Hire, Contract to Hire and Contract roles in Philadelphia and the surrounding suburbs.  Don't wait! Now is the time to get your dream job!  Reach out to me TODAY ! Kara Cron- kara.cron@css-tec.com or 610-565-4300 x3
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HDI Philly Chapter Event: Trenton Thunder Baseball Game

By Randy J. Stark posted 08-06-2018
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HDI Philly Social Event: Trenton Thunder Baseball Game   Enjoy a night at the ballpark with fellow HDI members and colleagues in an executive suite with complimentary admission for you and up to one guest, drinks and food. This is a  FREE  and  PRACTITIONER ONLY  event organized by HDI Philly's leadership team.  Register early, as the event is limited to 50 people! Register here: https://www.eventbrite.com/e/hdi-philly-chapter-event-trenton-thunder-baseball-game-tickets-48448659
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2018 HDI Philly Chapter Meetings

By Randy J. Stark posted 02-13-2018
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Mark your calendars for our 2018 HDI Philly Chapter Meetings. The tentative schedule is listed below: 2/7 @ Pinnacle Foods 3/28 @ Delaware Law School 5/23 @ Judge Group Jun/Aug - Baseball Game 7/18 @ Widener University 7/23-26 the HDI Training Event  (Only classroom training in the NorthEast Region) September - Golf Outing 10/10 @ LiquidHub 12/7 our Annual Leadership Conference
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HDI Philly: Two Great FALL Events

By Randy J. Stark posted 09-19-2017
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FREE Golf at Pickering Valley Golf Club Join us in   HDI Philly's First Annual Golf Outing ! Enjoy 9 holes of golf on a fun filled Fall afternoon. IT Practitioners will enjoy   FREE   registration, so be sure to dust off your clubs and come on out! Space is limited, so sign up now!   Please arrive by 12:30 p.m. for registration & lunch. ...
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HDI Philly Trenton Thunder Baseball Game

By Randy J. Stark posted 08-24-2017
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Q: What could be better that watching a baseball game on a beautiful summer evening?  A: Watching that same baseball game from the comfort of an air-conditioned suite and private box - with free food, drink, and prizes!   On Tuesday, August 22 nd , HDI Philly held a special event for chapter members and practitioners at Arm & Hammer Field in Trenton, NJ to see the Trenton Thunder (the Class AA affiliate of the New York Yankees) battle the Portland Sea Dogs.  This was a free event to thank our members for their support of HDI Philly, and all 50 tickets were sold out for the suite.  One of our local chapter sponsors, Diversant sponsored the “adult ...
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HDI Philly Upcoming Fall 2017 Events

By Randy J. Stark posted 08-11-2017
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HDI Philly has a number of events planned for the Fall of 2017. Listed below are several events we have planned for the rest of the year with registration information to follow. Be sure to mark your calendar and stay tuned for more information! -HDI Philly HDI PHILLY LOCAL CHAPTER EVENT: TRENTON THUNDER BASEBALL GAME - SOLD OUT When:   Aug 22, 6:00 PM - 10:00 PM (ET) Where:   Arm & Hammer Park, 1 Thunder Road, Trenton, NJ, 08611, US HDI PHILLY FALL GOLF OUTING When:   Oct 6, 12:00 PM - 5:00 PM (ET) Where:   Pickering Valley Golf Club, 450 S Whitehorse Road, Phoenixville, PA, ...
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Local Chapter Event Meeting Recap – March 2017

By Randy J. Stark posted 04-03-2017
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So far 2017 has started off with a bang! With two chapter meetings completed, one on Demystifying Change Management and the other on Dealing with Advanced Persistent Threats on IT , HDI Philly Chapter is gearing up for a great year ahead. Attendance and participation in the local chapter continues to be at an all-time high and we look forward to increasing our membership and programming efforts for 2017 and beyond. With this said, last week HDI Philly hosted the security meeting at Widener University-Delaware Law School in Wilmington, DE. Dawn-Marie Hutchinson from Optiv Security Inc. presented Dealing with Advanced Persistent Threats on IT where she ...
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Local Chapter Event Meeting Recap – February 2017

By Aran McFarland posted 02-07-2017
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I couldn’t be more excited for what’s to come in 2017. Thanks to our great members, guest and sponsors the HDI Philly chapter had a fantastic 2016 and it looks like we may top that in 2017. We certainly started strong on February 1st where more than 70 attendees met at Pinnacle Foods Group in Cherry Hill, NJ. Kevin Smith from Ivanti presented Demystifying Change Management where he reviewed the key activities that must be done correctly to establish a foundation for success, and common mistakes to be avoided. He provided the attendees with recommendations based on his work with 100s of companies around the world that have taken on Change Management ...
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New year, new beginings....

By Aran McFarland posted 01-31-2017
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HDI Philly has a longstanding history dating back to 2000 serving the IT service and support community in the Delaware Valley. Beginning in 2017 we are transferring our website to the HDI Connect portal. This new site will allow a greater opportunity to collaborate locally and across the globe. Take a look at the last few years! Date Location Speaker Topic 2/26/2014 Pinnacle Foods Group Aran McFarland Stop, Drop, and Gamify! 5/14/2014 LiquidHub Adam Krob 2 ways to fast-track knowledge sharing for your team 7/16/2014 Widener University - ...
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