Profile

Mindy Rass

Analyst - Customer Support,
Oneida Nation

Contact Details

Oneida Nation
Green Bay, WI

Social Links

HDIConnect MVP
Platinum Connection
Conversation Starter
Local Chapter Officer
I Completed My Profile!
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1-Year Member
Certified HDI-CSR
Certified HDI-SCA
KCS Foundation Certified

Bio

Experienced Customer Support Analyst with extensive call center experience and a passion for helping people. Strong communication and computer skills contribute to high levels of efficiency and productivity. Proven track record in resolving complex customer issues and finding workable solutions. A committed and flexible team member who consistently achieves key performance objectives.

HDI Certifications

HDI
KCS Foundation, 2018

HDI
HDI Support Center Analyst, 2015

HDI
HDI Customer Service Representative, 2011

HDI
zKnowledge-Centered Support Fundamentals, 2018

Industry

  • Government - Other

Job History

Titletown HDI
VP of Membership
June 2017 - present

Oneida Nation
Customer Support Analyst
December 1995 - present

Organization Type

  • Internal – Provides support for employees