Mindy Rass

Analyst - Customer Support,
Oneida Nation

Contact Details

Oneida Nation
Green Bay, WI

Social Links

HDIConnect MVP
Platinum Connection
Conversation Starter
Local Chapter Officer
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Certified HDI-CSR
Certified HDI-SCA
KCS Foundation Certified


Experienced Customer Support Analyst with extensive call center experience and a passion for helping people. Strong communication and computer skills contribute to high levels of efficiency and productivity. Proven track record in resolving complex customer issues and finding workable solutions. A committed and flexible team member who consistently achieves key performance objectives.

HDI Certifications

HDI Customer Service Representative, 2011

HDI Support Center Analyst, 2015

zKnowledge-Centered Support Fundamentals, 2018

KCS Foundation, 2018


  • Government - Other

Job History

Titletown HDI
VP of Membership
June 2017 - present

Oneida Nation
Customer Support Analyst
December 1995 - present

Organization Type

  • Internal – Provides support for employees